Terms & Conditions

Last updated: 27 August 2026

Read these terms before you use lizarocasino-nl.site. Opening an account or placing a bet means you accept them. Where a promotion carries its own rules, those rules come first.

The English version of these terms is the binding one. Translations are provided for convenience.

Who can play

You must be 18 or older, and old enough to gamble under the law that applies where you live. We verify age for every account, and winnings from an underage account are cancelled.

We give no assurance about whether online gambling is legal in your country. That is yours to check before you register, and to keep checking. If gambling becomes illegal where you are, close your account and stop using the site.

Excluded jurisdictions

Residents of the following countries may not open an account or add funds:

Afghanistan, Armenia, Belarus, Bulgaria, China, Curaçao, Cyprus
Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta
Moldova, Romania, Russia, North Korea
Netherlands, Netherlands Antilles
Sweden, Ukraine including Crimea
United Kingdom, United States of America, Côte d'Ivoire, Japan

We may change this list at any time, without notice, and changes are published here. If you live in one of these countries, do not open an account, and close one you have already opened.

Separately, some studios restrict their own games by country. NetEnt titles carry a further list of their own, and individual slots such as Vikings, Narcos and Street Fighter carry lists of their own again.

Your account

One account per person, per household and address, per phone number and email address, and per IP address. Anything beyond that is a duplicate.

If you open duplicates, we may close some or all of your accounts. Actions taken on a duplicate do not stand, winnings on it are void, and any withdrawal already processed is owed back to us.

Register in your own name, with true and complete details, and keep them current. Keep your password to yourself — anyone who signs in with the correct credentials is treated as you, and we are not liable for what they do.

Accounts cannot be sold, bought or transferred, and neither can anything attached to them.

Closing an account

Email support@lizaro.com. We can close an account that holds no balance and has no withdrawal pending.

Close an account that still holds money or an open withdrawal request and those funds are forfeited. Withdraw first.

Self-exclusion works the same way: email support and we will close the account for you. Tell us about any other accounts you hold with us, and do not open new ones. We are not liable for losses on accounts you did not disclose.

We may refuse to open an account, or close one, without notice or reason.

Verification

We may ask for certified identity documents, proof of address, and proof that you own the payment methods on the account, including statements and transaction histories. We may ask before or after a deposit or a withdrawal.

You have 30 days to supply what we ask for. Until it arrives we may hold payment and suspend the account, and if it never arrives we may close the account for good. Once your file is complete we usually finish checking within 10 days, longer for complicated cases.

We may run extra checks, including a phone call or face verification, and we use outside identity and fraud-prevention services to do it.

Money in and money out

Your balance is not a bank balance. It is not insured or asset-backed and it earns no interest.

We set minimum and maximum deposits at our discretion. Where we can, withdrawals go back through the method that funded the account. You may have three withdrawal requests open at once.

Before a withdrawal is approved, the deposit must be wagered at least once. If it has not been, we may cancel the winnings and keep a commission of 10% of the last deposit, with a minimum of €0.50 — 15% where the account was funded by bank card or bank transfer.

We may also decline a withdrawal in a calendar month where less than €20 has been wagered in that month.

Withdrawals are subject to audit, game-play review and account verification, and we may cancel one where we suspect fraud, collusion or illegal activity.

Withdrawal limits

Limits run per day and per month, set by your VIP level:

Level 1 — €500 per day, €7,000 per month
Level 2 — €500 per day, €10,000 per month
Level 3 — €800 per day, €12,000 per month
Level 4 — €1,000 per day, €15,000 per month
Level 5 — €1,500 per day, €20,000 per month

The same ladder is published in Norwegian krone, Hungarian forint, Polish złoty, New Zealand and Canadian dollars, US dollars, Czech koruna, Australian dollars, Peruvian sol and Swiss francs.

Your level comes from your activity across the 90 days before the request, weighing deposits against withdrawals and bonuses received. Stop betting for a month and the level drops to the lowest.

Refunds

We do not generally refund deposits. In exceptional cases — a technical fault on our side or with a payment instrument — we may consider one if you write within 24 hours of the transaction. We answer within 10 business days, and the decision is ours.

No refund is possible once the deposit or its bonus has been used to place a bet. Where we do refund, bonuses and winnings are deducted first.

Bonuses

Every bonus carries a wagering requirement, set as a multiplier on the bonus, or on the bonus plus the deposit that triggered it.

Unless a promotion says otherwise:

A deposit casino bonus carries x35 wagering on deposit plus bonus, and pays out at most ten times the bonus amount.
A no-deposit casino bonus carries x40 wagering, and pays out at most five times the bonus amount.
No-deposit free spins cap winnings at €80, with x40 wagering on those winnings.

Your real-money balance is always wagered first. Only when it is spent do you begin wagering bonus funds.

Casino bonuses must be cleared within 10 days, sports bonuses within 30. After that the bonus and anything won from it is voided. Requesting a withdrawal before the wagering is done voids the bonus balance and its winnings too.

Game contribution

Slots, scratch cards and keno — 100%
Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly — 50%
All live games — 10%
Video poker — 10%
Plinko — 10%
All table and card games — 0%
Jackpot slots, slingo and bingo cannot be played with bonus funds

Some titles are excluded entirely, among them Starburst XXXtreme, Dead or Alive, Jack and the Beanstalk, Sakura Fortune and Goldilocks. Others cannot be opened at all while a bonus is active, including 10x Rewind, Le Kaffee Bar, Scarab Treasure and Fruit Loop.

Bonus abuse

Bonuses are for ordinary play. The following count as abuse:

Single bets above €100 before wagering is complete
Low-risk strategies, such as a roulette spread covering 24 or more of the 37 numbers
Switching between low- and high-contribution games after a large win to clear wagering
Two-tier betting
Delaying a round or bonus feature to build up value, converting, then cashing out

Where we find abuse, fraud or manipulation we may void bonuses and winnings and close the account.

We may refuse a bonus, cancel a promotion, or bar an account from the promotion programme at our discretion.

Inactive accounts

An account with no login for 180 days becomes inactive. While it stays inactive we may charge €5 a month as an administration fee, and we may change that fee.

Complaints

Write to support first. If the reply does not settle the matter, send a written complaint to complaints@lizaro.com from your registered email address, with COMPLAINT and the reason in the subject line, a summary of what happened, and the dates and times involved.

A complaints committee reviews the case and answers within 10 days. Unusually complex cases take longer. If our answer does not satisfy you, external dispute resolution options are linked from the complaints page.

Tax and liability

Any tax or charge on your winnings is yours to pay.

Where fraud or illegal activity is suspected we may notify government bodies, other operators, service providers, banks, card processors and payment providers.

Applicable law

Any claim or dispute arising from these terms or from your use of the site is settled under the applicable law.